1. Introduction

At makiw™, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

This policy applies to personal data we process when you create an account, place an order, browse our site, or otherwise interact with us.

2. Data Controller

The data controller for personal data processed through this website and related services is Tomarange SL (trading as makiw™), with registered office at:

PASEO DE LA CASTELLANA 194

planta baja, puerta B

Madrid, Spain 28046

For any privacy-related questions or requests, contact us at hello@makiw.com.

3. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Design & Feedback Data includes your prompts, optional uploaded images, generated previews, selections (such as size/color/material), and feedback signals (for example thumbs up/down) you submit through the service.

• Payment Identifiers include Stripe transaction references such as PaymentIntent IDs. Payment information is processed by Stripe; we do not store full payment card details.

• Cookie and Session Data includes session identifiers, cookie preference choices, and related browser/session metadata.

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract for order processing, payment flow support, and shipping operations.

• Legitimate Interest for fraud prevention, platform security, and service reliability.

• Consent for marketing newsletters and non-essential cookie preferences.

• Legal Obligation for accounting, tax, and compliance recordkeeping.

5. Third-Party Processors

We use trusted third-party processors to operate the platform, including:

• Stripe for payment processing.

• Amazon Web Services (AWS) for cloud infrastructure hosting.

• Email service providers for transactional communications.

• Logistics partners for order delivery operations.

6. Your Data Rights (GDPR)

Under GDPR, you may have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request deletion where applicable.

• Request a copy/export of your data.

• Object to specific processing activities.

You may submit requests through your account settings or by contacting hello@makiw.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Order and transaction records may be retained for legal and accounting obligations, typically for up to 6 years.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

10. Contact Us

Tomarange SL

PASEO DE LA CASTELLANA 194

planta baja, puerta B

Madrid, Spain 28046

Email: hello@makiw.com